Fix Wyze Base Station Not Connecting Problem Easily [Updated]

In this article we will help you Fix Wyze Base Station Not Connecting Issue.

So, without any further ado, let’s get started –

Wyze Camera Outdoor is only complete with the Base Station. Connecting the outdoor cam to the base station is necessary to make it work better.

The Wyze Outdoor Camera’s range will be limited to just the wireless network range if it is not connected to the base station.

A base station works by connecting to the base station with an Ethernet cable and placing it outside to increase the network range. So the base station must work for the Wyze outdoor camera to function better.

We have written this post for people who have completed the setup process for their Wyze camera and cannot connect to the base station. The post covers why your Wyze Base Station is not connecting and troubleshooting tips to solve the issue.

But if your Wye base station is not connecting, it could be because of a power or firmware issue.

Reasons Why Wyze Base Station Not Connecting

Several reasons can cause your base station to stop connecting. The issue could be from your router or the base station itself.

But below are some common issues to check out Why Wyze Base Station Not Connecting.

Power Issue

Your base station isn’t receiving power to boost the mobile device. A faulty power outlet could cause this.

Fault Ethernet Cable

The setup process for the base station requires connecting to an Ethernet cable. If your Ethernet cable is faulty, it will affect the functionality of the base station.

Issues With The Wyze App

Another reason your base station isn’t connecting may be an issue with the Wyze app. A new version of the Wyze app is released periodically. There’s a need to upgrade your app to ensure it’s running on the latest version.

Please update the Wyze app over time to ensure the functionality of the base station and the camera setup.

Outdated Firmware Version

The base station comes with firmware that powers the hardware of the device. Similar to the mobile app, new firmware versions are released occasionally.

If you are using an outdated version of firmware, it can affect the functionality of the device over time.

Ways To Fix Wyze Base Station Not Connecting

Check Power Outlet

Start by checking the power source on your device. Check the power outlet to make sure it’s working. You can test the power outlet by plugging another device into it or plugging your base station into another outlet.

Also, check the power cord to ensure there’s no cut on the cord or that the cord isn’t bent out of shape.

Power Cycle Device

Most of the time Wyze Base Station Not Connecting issue gets resolved by performing the power cycle. So, try To perform a power cycle on your router and base station device. The power cycle process will fix minor glitches on both devices interfering with the internet connection.

To power cycle your router, unplug the router from the power outlet. Please wait 60 seconds, and plug it back into the power source. Allow your router to reboot. While the router reboot, perform a power cycle on your base station device.

To perform a power cycle on your base station device:

• Unplug the Ethernet cable from the base station.
• Unplug the device from the power source.
• Wait for 30 seconds, and plug back the device.
• Allow the device to boot.

After the reboot, connect the base station to the router using the Ethernet cable. Wait for a few minutes for the devices to complete the connection process.

Check Ethernet Cable

A base station and router are connected with an Ethernet cable. You should check the Ethernet cable for faults and replace it if it is too old or has a cut.

You can order a new Ethernet cable for less than $10 on Amazon or visit a nearby shop.

Update Wyze App Version

Another quick fix is to ensure you’re running your smartphone’s most recent version of the Wyze app. Using an outdated version of the app can affect the connection between your smartphone and the Base station.

For IOS and Android phones, open the App Store or Google Play Store to check for and update your Wyze app version. You can find the ‘Update’ option if a new version is available.

Tap the update button, and wait a few minutes for the new version to install and update on your smartphone.

Perform A Soft Reset

Performing a soft rest on your base station means setting up the device after the reset. That’s why the reset should be your last option. Only perform a reset if you’ve tried all the options on this post, and none has worked. Follow the below steps to Reset the Wyze Base Station Not Connecting Issue.

Contact Customer Support

If you’ve tried all the tips outlined here so far and nothing has worked, it’s time to contact the customer support team. You can contact Wyze’s customer support number at +1-206-339-9646. You can also chat with their support team on their Site.

Also, Read | How to Fix a Profile Error on Netflix – Easy Solution

Steps to Reset Wyze Base Station

Hold the ‘Sync’ button on your device to reset your Wyze Base Station for 30 seconds. Release the button when the tiny light turns yellow.

How to Setup Wyze Base Station

After the reset, follow the steps below to set up your Wyze Base Station:

• Connect your Base Station and smartphone to the same wireless network.
• Launch the Wyze app on your smartphone and select ‘Home.’
• Tap on the (+) sign on the top left of the Home page.
• Select the ‘Add Device’ option and select ‘Cameras.’
• Tap on the ‘Wyze Base Station’ option from the options available and ‘Next.’
• Plug the power cord into the Base Station and plug in a power outlet.
• Connect the Ethernet cable to your router and Base station.
• Wait for the status light to show the blue light.
• Back on the Wyze, provide a name for your Base Station and press ‘Next’ to complete the process.

Conclusion

In Short, to Fix Wyze Base Station Not Connecting Make sure the Base Station is plugged into a wall outlet and is switched on. Check the network settings and make sure it is connected to the same Wi-Fi network as your Wyze devices.

If it is still not connecting, reset the Base Station and try connecting again. If the issue persists, try connecting your Base Station to a different wall outlet and check if it is working. If the problem still exists, contact Wyze Support for further assistance.